Refund & Cancellation Policy

Refund & Cancellation Policy

Exchange Policy:

- Products bought in-store or online can be exchanged within 30 days of purchase, provided the original receipt is presented.
- The product must be unused and have an intact price tag.
- Our staff will verify the product and the receipt, after which you can choose the product you want to exchange it with.
- Exchange is subject to price adjustment based on the price at which the customer bought the item.
- If the product was delivered via our online store, you must return it by emailing our customer support center within 30 days of purchase for handling.
- Images of defective products must be attached to the email sent to the customer care department. You will receive a verification call to ensure the exchange.
- Exchange is possible only if the products are found defective. Customers must contact the call center (+92330 6061112) as soon as they receive the order. If found defective, a TCS or Call Courier rider will collect the product. Upon verification at our warehouse, a coupon of the same price will be issued to the customer, which can be used to shop from our website. The entire procedure takes up to 7 business days.
- You can also return the product by taking it to any TCS or Call Courier Store and calling us on our UAN Number so that the item can be taken to the warehouse. The pick-up charges are borne by the company.
- For products purchased online, we will provide you with a coupon equal to the price of the product bought to compensate for it. You may use the coupon the next time you shop online with us. Please note that the coupon will expire, so use it before it does. The coupon is valid after 15 days of issuance.
- Sale products are non-exchangeable.
- Serene Herbal Solutions does not entertain cash refunds in any case.

Order Cancellation:

- You may cancel your order at any time before it has been processed. Once the order has been shipped, you will receive a shipping confirmation via email containing tracking information.
- Once the product has been shipped, our exchange policy will be applicable.
- Serene Herbal Solutions has the authority to cancel orders for reasons such as the item being out of stock, pricing errors, or credit card payment declined by the issuing financial institution.
- Orders can be canceled at any time before processing. You will be provided with shipment information via email once it has been shipped.
- Serene Herbal Solutions has the authority to cancel orders due to the following reasons:
- Item is out of stock
- Pricing errors
- Credit card payment error